Logs

On the Logs page, search for and view transaction logs for troubleshooting purposes. On the Admin Dashboard page, click Logs, or click Administration > Logs from the menu to open the Logs page.

Logs Page

Date Range By default, the start date and end date are automatically populated with today's date. To change this field, manually enter the dates (mm/dd/yyyy) or select a date range from the pop-up calendar. The start date is required. If the end date is left blank, the results will display all transaction logs from the start date to the current date.
Additional Search Criteria Filter the logs by teller email address or user, transaction number, reference number, and workstation from the search panel. These fields are blank by default.
  • Teller/User: Search by teller email address to view logs by specific tellers. To view transactions that were automatically archived, enter system in the Teller/User field. Depending on your permissions, this field may not be visible. This field is case sensitive.
  • Transaction #: Enter a transaction ID number to view logs specific to that transaction. A transaction ID is a unique number that is generated when a transaction is created. To locate a transaction ID, refer to the transaction on the Dashboard page in the Teller Portal.
  • Reference #: Enter a reference ID number. A reference ID is a unique number generated with the transaction ID and associated with one chain of events. The reference ID can be found in the Archive Agent log. Refer to Agents to learn more about where the Archive Agent log is located.
  • Workstation: Enter a workstation ID to view logs specific to that workstation. The field supports 4 characters minimum and 25 characters maximum.
Category Select Teller, Management, Email, or Text to view transactions associated with this criteria. By default, Teller is selected.

  • Teller: Show logs related to teller actions, transactions, and errors.

  • Management: Show logs related to financial institution management such as settings updates for workstations and registered machines.

  • Email: Show logs related to email actions.

  • Text: Show logs related to text message actions.
Level Select a transaction log level to filter the transaction logs. By default, All is selected.

  • All: Show all levels of logs (Information and Error). This option is selected by default.

  • Information: Show everyday event or command logs. Information logs are designated by the Information Information Log Icon icon in the transaction log.

  • Error: Show error logs. These logs occur when there is an error. Error description and details are contained in an error log. Error logs are designated by the Error Error Log Icon icon in the transaction log.
Clear Click Clear to return all of the search criteria to their default values. If a transaction log report was generated, this will clear the transaction logs report as well.
Apply Click Apply to display the transaction logs that match the search criteria.
Export

Click Export to export the transaction logs report. The transaction logs report is saved locally in your Downloads folder as a CSV file: imm_ereceipt_logs.csv. If there is an existing imm_ereceipt_logs.csv file in your Downloads folder, it will be overwritten with a new imm_ereceipt_logs.csv file when you export the transaction logs report again. The CSV file contains all of the logs that meet the search criteria. In the CSV file, each entry (log) contains the same information that is displayed in the UI: Level, Date, Message, Teller, Machine (workstation), Category, Type, Transaction #, Reference #, Error Description, and Error Details.

Export Logs

Transaction Log After Apply is clicked, the transaction logs that match the search criteria are shown here. The results display the following information about each transaction log:

  • Level: The icon in this column designates the transaction log as either Information Information Log Icon or Error Error Log Icon.

  • Date: The date that the user initiated the command, event, or error.

  • Message: A short description of the command, event, or error.

  • Teller/User: The full email address of the teller that was logged in when the command, event, or error was initiated. For transactions automatically archived, "system" is displayed in this column.

  • Workstation: The name of the workstation that the command, event, or error was originated from.

Click a transaction log to expand the row and view more details about the transaction.

Click to Expand the Row